Cancellation Policy

VGL Forum

Attending a VGL Forum is free.

Registration is automatically approved by submitting your details on the registration form on the respective VGL Forum page or via Eventbrite. In some cases, after submitting your details, the screen may say that your registration is pending – this means that we have received a large number of registrations and will email you with a confirmation within a few days, if space is still available.

Please note that when cancelling your registration for a VGL Forum, no cancellation fee applies. You can cancel any time via email to info@viennagloballeaders.com. Not attending a VGL Forum despite registration will not cause any cancellation fee either – however we do appreciate you letting us know for space reasons.

 

VGL Workshops

Registration to VGL workshops

Workshop registration is only confirmed when full payment has been received from a participant.

 

Cancellation by us

If not enough confirmed registrations have been received 2 weeks before a workshop, the workshop may be cancelled.

In the unlikely event that the workshop is cancelled, all confirmed participants will be notified immediately and receive a full refund.

We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.

 

Cancellation by the participant

Cancellation of a workshop must be done in writing via email to info@viennagloballeaders.com with the subject line “Cancellation”. The following rules apply:

Cancelling more than 30 days before a workshop

When cancelling a workshop up to 30 days before its scheduled starting date, you will receive a full refund minus 20% cancellation fee.

Otherwise, you may 1) transfer your spot to someone else who fits the target group, or 2) receive a voucher for a future VGL workshop within the next 12 months. In these cases, no cancellation fee applies.

 

Cancelling 30 to 14 days before a workshop

When cancelling a workshop between 30 and 14 days before its scheduled starting date, we have to charge a cancellation fee of 50% of the workshop fee.

Otherwise, you may 1) transfer your spot to someone else who fits the target group, or 2) receive a voucher for a future VGL workshop within the next 12 months. In these cases, no cancellation fee applies.

 

Cancelling less than 14 days before a workshop

When cancelling a workshop within 14 days before its scheduled starting date, no refund is possible.

Otherwise, you may transfer your spot to someone else who fits the target group. In this case, no cancellation fee applies.

 

Early termination of the workshop

In the event of your early termination of the workshop, no refund for the remaining time is possible.

 

Only for customers: Withdrawal period (EU)

According to the EU directive on distance selling (directive 2011/83/EU) and Austrian law (§ 11 Abs 1 FAGG), the following applies:

You may cancel a workshop 14 days after your online ticket purchase (or purchase through other types of distance selling) and will receive a full refund without a cancellation fee. You can do so without presenting a reason.

To use this right of withdrawal, please inform us clearly via email at info@viennagloballeaders.com. You may email us directly or fill out and email us the withdrawal form (PDF). Please make sure your email is sent and doesn’t remain in your outbox.

If you use this withdrawal option, we will confirm as soon as possible via email. You will receive a full refund from us within 14 days starting from the day you informed us about your request of withdrawal from the ticket buying contract. For this refund, we will use the same payment method you have used for your initial transaction with us, unless something else has been expressly agreed with you.

This withdrawal period expires 14 days after the day you concluded the contract through purchasing a ticket via a distant option (e.g. online, by phone).

VGL Withdrawal Form (PDF)

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Vienna Global Leaders is a platform by EUNEPA dedicated to developing and connecting managers and leaders in a complex world.

Vienna Global Leaders by Eunepa

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1010 Vienna, Austria

T: +43 1 996 2078
E: info@viennagloballeaders.com